Customer Success Stories: Copilot’s Role in Business Transformation

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Jan 23, 2025 | AI/Copilot

C5 Insight hosted an engaging live panel with Microsoft, featuring three business leaders who share their Copilot success stories.

  • Customer Testimonials: Hear directly from our customers as they share their unique AI journey and the notable results they’ve achieved with Microsoft Copilot.
  • Practical Use Cases: Discover practical applications of AI across different industries, showcasing how Copilot has been integrated to streamline operations and enhance decision-making.

PANELISTS

Prachi Mishra

Prachi Mishra

Technical Specialist

Microsoft

Michael Sedlock

Michael Sedlock

VP of Information Technology

Dukal Corporation

Kenny Mullican

Kenny Mullican

Chief Information Officer

Paragon Films

Scott Elgin

Scott Elgin

IT Manager

Oliver Healthcare Packaging

TIMESTAMPS

00:33 – Introduction of the panelists

01:32 – Definition of a Copilot Proof of Value (POV)

02:11 – All panelists answer, “Where is your company on its AI journey today?”

09:28 – Kenny answers, “What were the deciding factors that led you to start using AI at Paragon Films?”

12:54 – Scott answers, “What challenges did you encounter during the Copilot POV, and how were they overcome?”

16:13 – Audience question: “Has anyone used Copilot for creating titles and catchy email subject lines?”

18:55 – Scott answers, “Are there any additional features or improvements you would like to see in Copilot?”

21:40 – Michael answers, “What custom Copilot use cases are you envisioning for the future?”

22:50 – Kenny answers, “How do you envision the role of AI and tools like Copilot evolving in the manufacturing industry over the next few years?”

25:57 – Scott answers, “How did you integrate Microsoft Copilot into your existing workflows and systems (Dynamics 365)?”

27:32 – Michael, “How did you collaborate with other teams and departments during the initial Copilot implementation?”

29:18 – Kenny answers, “Did you or anyone in your organization explore other AI technologies before implementing Copilot?”

32:45 – Audience question: “How are you dealing with AI policies and usage within the business?”

35:23 – Panelists share examples of Copilot use cases in Excel. (Recommended Microsoft resource: https://copilot.cloud.microsoft/en-US…)

38:10 – Michael discusses KPIs used to measure the success of AI.

38:58 – Kenny shares specific use cases and features he is excited to bring into the business (e.g., Copilot in Power BI).

41:29 – Scott talks about C5 Insight’s visionary demo of Copilot in Power BI during Oliver Healthcare Packaging’s POV.

42:32 – Panelists all share what they wish they knew before starting their AI journey.

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