D365 Remote Assist

Solve technical issues faster with remote augmented reality.

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Dynamics 365 Remote Assist enables organizations to bring the right talent to the point-of-problem at a moment’s notice. Customers and field service techs can tap into the right senior talent to solve a problem no matter where that talent lives or works. Video feeds can be shared around the globe via mobile phone, to provide step-by-step support while looking over-the-shoulder of the on-site technician. If that’s not enough, Microsoft AR (augmented reality) headsets can be used for an even more immersive experience.

All of this is integrated with Dynamics 365 Customer Service and Dynamics 365 Field Service to bring customer information, service tech libraries, field tech scheduling and augmented reality support in a single interface.

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