D365 Omnichannel

Extend Dynamic 365 Customer Service to engage with customers across email, voice, SMS, chat and social channels.

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Cross-Channel Customer Care

Customers want to get support on their preferred channel. With Dynamics 365 Omnichannel, you can meet customers where they are (and where your competition isn’t!).

Adding omni-channel support to your Dynamics 365 Customer Service solution means your customer care team will have the same familiar user interface, but with capabilities that extend to support all communication channels in one place. Your team will even be able to share customer issues with non-Dynamics users by using Microsoft Teams to resolve cases faster than ever before.

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When you're using Microsoft Teams, sometimes your pictures paste directly into a post (such as copying an image off of a website and pasting it into Teams). Other times, try as you may, the picture just won't paste! Images not pasting is likely a bug that will be...

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