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Dynamics 365 Customer Insights – Data

The 360 degree customer profile warehouse to create better customer journeys.

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Unify all your customer data. Schedule a demo of Dynamics 365 Customer Insights today.
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Understand and respond to customers faster than your competitors

*Dynamics 365 Customer Insights – Data is the ultimate Customer Data Platform (CDP) designed to revolutionize your approach to personalized customer interactions. This dynamic application offers a comprehensive perspective of your customers with real-time insights, ensuring you stay ahead of the curve.

  • Build a B2B or B2C 360 degree customer data warehouse
    • Duplicate records are matched and data is enriched from all sources
    • Merge multi-sourced data, trends and artificial intelligence
  • Discover insights with detailed customer profiles
    • Prioritized product recommendations
    • Lifetime value segmentation
    • Consent-based marketing
  • Deliver exceptional customer journeys by feeding insights back into customer engagement solutions such as Dynamics 365 Marketing, Marketo, Mailchimp and more
    • Enhance human interactions by sharing profiles to point-of-sale and CRM solutions, or custom solutions built on the Power Platform

     

    *On September 1, 2023, Microsoft merged Dynamics 365 Marketing and Dynamics 365 Customer Insights into a single SKU, “Dynamics 365 Customer Insights.” Dynamics 365 Marketing is now called Dynamics 365 Customer Insights – Journeys and Dynamics 365 Customer Insights is now called Dynamics 365 Customer Insights – Data.

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