D365 Customer Insights

The 360 degree customer profile warehouse to create better customer journeys.

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Understand and respond to customers faster than your competitors

Now more than ever enterprises need a way to bring together customer data from across sales, service, point-of-sale, internet-of-things (IoT), marketing, finance, and more. Dynamics 365 Customer Insights delivers an interactive solution that builds a customer warehouse from multi-sourced data, uses AI to identify insights, and creates data feeds to other systems to deliver more exceptional customer experiences. Highlights include:  
  • Build a B2B or B2C 360 degree customer data warehouse
    • Duplicate records are matched and data is enriched from all sources
    • Merge multi-sourced data, trends and artificial intelligence
  • Discover insights with detailed customer profiles
    • Prioritized product recommendations
    • Lifetime value segmentation
    • Consent-based marketing
  • Deliver exceptional customer journeys by feeding insights back into customer engagement solutions such as Dynamics 365 Marketing, Marketo, Mailchimp and more
    • Enhance human interactions by sharing profiles to point-of-sale and CRM solutions, or custom solutions built on the Power Platform

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