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Dynamics 365 Customer Insights – Journeys

If your marketing automation platform isn’t integrated with your CRM platform, you’re missing opportunities.

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Orchestrate Customer Journeys in Real Time

Microsoft’s marketing automation platform, *Dynamics 365 Customer Insights – Journeys, is powered by next-generation AI, allowing you to put your marketing on autopilot using Copilot. 

  • Engage customers in real time. Build trigger-based journeys that reach customers across multiple channels, sending your message at the moment it matters.
  • Personalize the customer experience. Leverage AI to personalize every touchpoint with your customers using the information within Customer Insights – Data.
  • Integrate your efforts. Grow with a unified, adaptable platform that connects with the tools you already use in your Microsoft tech stack.

Ready to modernize your marketing? Contact C5 Insight today.


*On September 1, 2023, Microsoft combined the power of “Dynamics 365 Marketing” and “Dynamics 365 Customer Insights” into a single product called “Dynamics 365 Customer Insights.” The individual applications have been renamed “Dynamics 365 Customer Insights – Journeys” and “Dynamics 365 Customer Insights – Data,” respectively.

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