D365 Customer Service

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Integrated Customer Engagement

Microsoft’s customer care platform – Dynamics 365 Customer Service – brings together issue management, service-level agreements, warranty tracking, telephony, a knowledge base of solutions to common customer problems, self-service portals, IoT monitoring, artificial intelligence and more.

When you integrate Customer Service with your Sales and Marketing teams – using the Dynamics 365 suite – you’ll accelerate the effectiveness of your entire customer-facing team. Add to that integration to Teams, SharePoint, Outlook and Microsoft Business Central or F&O to create a world-class contact center. It’s all possible with Dynamics 365 Customer Service.

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