D365 Customer Service
Create longer-lasting more profitable customer relationships.

Powered by LUCK™
Technologies
Integrated Customer Engagement
Microsoft’s customer care platform – Dynamics 365 Customer Service – brings together issue management, service-level agreements, warranty tracking, telephony, a knowledge base of solutions to common customer problems, self-service portals, IoT monitoring, artificial intelligence and more.
When you integrate Customer Service with your Sales and Marketing teams – using the Dynamics 365 suite – you’ll accelerate the effectiveness of your entire customer-facing team. Add to that integration to Teams, SharePoint, Outlook and Microsoft Business Central or F&O to create a world-class contact center. It’s all possible with Dynamics 365 Customer Service.
Our Latest Insights
How to Paste a Picture into Microsoft Teams
When you're using Microsoft Teams, sometimes your pictures paste directly into a post (such as copying an image off of a website and pasting it into Teams). Other times, try as you may, the picture just won't paste! Images not pasting is likely a bug that will be...
Sending Surveys through Dynamics 365 Marketing and Setting ‘Regarding to’ Field
In this tutorial, learn how to combine Dynamics 365 Marketing with Power Automate to set the “Regarding to” field and send customer surveys.
4 Reasons Why Using CRM Helps You Manage Better Sales Meetings
If you're a sales manager who isn't using a CRM solution to manage sales meetings yet, you're not getting the full value of your organization's CRM investment. In this blog, we'll explore why and how to use CRM for sales meetings and the plan you can follow for...

The Luck Principle
Book | Buy Here

The Luck Principle Infographic
eBook | Learn More

The People-Centric Workbook
eBook | Learn More

Rate your CRM
Download | Learn More