D365 Customer Service
Create longer-lasting more profitable customer relationships.
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Technologies
Integrated Customer Engagement
Microsoft’s customer care platform – Dynamics 365 Customer Service – brings together issue management, service-level agreements, warranty tracking, telephony, a knowledge base of solutions to common customer problems, self-service portals, IoT monitoring, artificial intelligence and more.
When you integrate Customer Service with your Sales and Marketing teams – using the Dynamics 365 suite – you’ll accelerate the effectiveness of your entire customer-facing team. Add to that integration to Teams, SharePoint, Outlook and Microsoft Business Central or F&O to create a world-class contact center. It’s all possible with Dynamics 365 Customer Service.
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When you're using Microsoft Teams, sometimes your pictures paste directly into a post (such as copying an image off of a website and pasting it into Teams). Other times, try as you may, the picture just won't paste! Images not pasting is likely a bug that will be...
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In this tutorial, learn how to combine Dynamics 365 Marketing with Power Automate to set the “Regarding to” field and send customer surveys.
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If you're a sales manager who isn't using a CRM solution to manage sales meetings yet, you're not getting the full value of your organization's CRM investment. In this blog, we'll explore why and how to use CRM for sales meetings and the plan you can follow for...
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