Employee Experience Consulting
Create an engaged digital workplace that supports employees and drives business outcomes
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What Is Employee Experience Consulting?
Employee experience consulting focuses on how people interact with their work environment across technology, communication, processes, and culture. It helps organizations understand what employees need to succeed and design experiences that support those needs consistently.
The goal is simple: reduce friction, improve engagement, and make work feel more manageable and meaningful.
The Proven Business Impact of Employee Engagement
Gallup’s 10th iteration of its employee engagement meta‑analysis confirms a strong connection between employee engagement and key business outcomes.
Greater Profitability
Engaged employees contribute more value, driving stronger financial results across the organization.
Improved Work Performance
Employees who feel supported deliver more consistent, higher-quality results.
Reduced Turnover
A better employee experience increases retention and protects institutional knowledge.
Higher Employee Productivity
When employees are engaged, they get more done with less friction and downtime.
Lower Absenteeism
Employees who feel connected at work are more present, reliable, and invested in their jobs.
Stronger Customer Loyalty
Engaged employees create better customer experiences that build trust and repeat business.
Digital Employee Experience Solutions
Employee Experience Strategy
Microsoft Viva Consulting
Digital Employee Enablement
Employee Engagement Consulting
Employee Experience Strategy
We help you get clear on what matters most to your employees and where to focus your efforts. This work creates a shared understanding of the current experience and a practical plan for improving it over time.
- Employee experience assessments and discovery
- Experience and journey mapping across key moments
- Identification of friction points and gaps
- Prioritized roadmap tied to business goals
- Guidance on how to improve employee experience sustainably
Microsoft Viva Consulting Services
Microsoft Viva brings together communication, connection, feedback, learning, insights, and knowledge into the flow of work. We help organizations design and implement Viva as part of a broader digital employee experience strategy, with a strong focus on relevance, adoption, and long-term value.
- Employee communications platform (Viva Connections, Viva Amplify)
We use Viva Connections and Viva Amplify to create a central employee hub and deliver targeted communications that are easier to find, understand, and act on. - Employee engagement and community building (Viva Engage)
We implement Viva Engage to support communities, leadership communication, and ongoing conversation that strengthens connection and digital employee engagement. - Employee listening and feedback programs (Viva Glint, Viva Pulse)
We use Viva Glint and Viva Pulse to combine organization‑wide listening with quick team check‑ins and turn employee feedback into meaningful action. - Workplace analytics (Viva Insights)
We use Viva Insights to help leaders understand work patterns and tool adoption to improve wellbeing, focus time, and team habits. - Employee learning and knowledge management (Viva Learning)
We use Viva Learning to bring training and development into the flow of work by connecting learning sources and making content easier to discover and use in Microsoft 365.
Digital Employee Enablement
Tools only work when people know how and when to use them. We support behavior change, confidence, and consistency so digital employee engagement improves over time.
- Role-based guidance and training
- Change management and adoption planning
- Communication and launch support
- Governance and usage guidance
- Support for digital workplace employee engagement
Employee Engagement Consulting
Our digital employee engagement consultants help organizations strengthen connection, communication, and participation across dispersed teams. This work often supports broader employee experience transformation initiatives.
- Engagement assessments and feedback analysis
- Communication and engagement planning
- Measurement and insights to guide improvement
- Advisory support from digital employee engagement transformation consultants
Microsoft Employee Experience Tools We Champion
Microsoft Viva
Employee Communications & Communities
Viva Connections (SharePoint)
Viva Engage
Viva Amplify
Workplace Analytics & Feedback
Viva Insights
Viva Glint
Viva Pulse
Learning & Knowledge Management
Viva Learning
Connect with a Digital Employee Experience Consultant
Employee experience improvements don’t happen through tools alone. They start with understanding how your organization actually works and a deliberate plan to improve it.
Connect with the employee experience consultants at C5 Insight to explore how we can help align your people, platforms, and priorities to support your business goals.
Frequently Asked Questions
What's the difference between employee experience and employee engagement?
Employee experience is the full journey someone has at work, from onboarding to daily tools, processes, culture, and leadership interactions. It focuses on how work is designed and whether employees have what they need to be productive and supported.
Employee engagement is the outcome. It reflects how employees feel about their work, their motivation, commitment, and willingness to go above and beyond.
In short: employee experience shapes the environment; employee engagement is the response to it.
What role does technology play in employee experience?
Technology plays a key role in shaping employee experience, especially in hybrid and remote environments. When workplace tools are connected and easy to use, employees spend less time searching for information and more time doing meaningful work. The right digital employee experience strategy aligns solutions like Microsoft 365 and employee experience tools like Microsoft Viva to how employees actually work.
What is Microsoft Viva?
Microsoft Viva is Microsoft’s employee experience platform, built on Microsoft 365. It brings together communication, knowledge, learning, insights, and feedback into the tools employees already use, like Teams, Outlook, and SharePoint.
Viva is designed to improve how people connect, stay informed, learn, and perform at work. Rather than being a single tool, it’s a set of modules that help organizations reduce friction, support engagement, and create a more connected and productive employee experience.
Microsoft Viva modules include:
- Viva Connections: A centralized, branded entry point for news, resources, and company communication.
- Viva Engage: Supports digital employee engagement through community building, leadership communication, and two‑way conversation.
- Viva Amplify: Helps plan, publish, and measure employee communications across channels to improve reach and relevance.
- Viva Insights: Uses data‑driven insights to support wellbeing, productivity, and healthier work habits.
- Viva Glint: Captures employee feedback through structured surveys to track engagement and organizational health.
- Viva Pulse: Enables quick, targeted check‑ins so managers can gather feedback and take action in real time.
- Viva Learning: Brings learning into the flow of work by centralizing training and development resources.
How do digital employee experience tools create business value?
Digital employee experience tools create business value by making everyday work easier and more efficient. They connect employees to the right tools, information, and communication in one place, reducing friction and wasted time.
They also provide insight into sentiment and usage patterns, helping leaders identify what’s working and what needs improvement. The result is higher productivity, stronger engagement, faster onboarding, better retention, and greater return on digital investments.
Our Latest Insights on Employee Experience
The Power of Your People: Why Employee Engagement Is Important for Business
Learn about the importance of employee engagement and how Microsoft Viva Engage engages digital employees that drive business results.
A Leader’s Guide to Successful Employee Digital Adoption
This one’s for business leaders. Learn everything you need to know about building a successful employee adoption plan for new technology.
Strategies for Successful Change Management While Implementing New Technologies
In this blog, we discuss the best practices and benefits of change management for new technology implementation to ensure project success.
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Digital Transformation Powered by LUCK™
LUCK is more than a clever acronym; it's C5 Insight’s proven methodology for aligning your people, processes, and platforms to drive measurable progress.
Powered by LUCK™ is how we do what we do at C5 Insight: accelerating business results through people-centric, AI-powered digital transformation.
Listen
Capture feedback from employees and leadership through structured interviews, surveys, workshops, and ride-alongs.
Understand
Analyze what's heard to identify gaps, address pain points, and suggest solutions that align technology with business goals.
Connect
Connect people with platforms and processes that build user buy-in to ensure meaningful engagement and drive adoption.
Know
Put knowledge into action, sharing the results and giving your people a voice to continuously improve the score together.