Manufacturing Consulting

Helping manufacturers improve operational efficiency, connect business data, and adopt AI and automation to drive growth.

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Modernizing Manufacturing from the Factory Floor to the Front Office

Manufacturers face constant pressure to improve operational efficiency, control costs, maintain quality, minimize downtime, and respond quickly to changing customer demands. As operations become more connected and data-driven, organizations need technology that empowers employees, connects business systems, and enables better decision-making.

C5 Insight helps manufacturers leverage Microsoft technologies to modernize operations, unlock business insights, automate manual work, and prepare for the future of AI. Our people-first approach helps organizations maximize the value of their technology investments while driving sustainable business growth.

Common Challenges Facing Manufacturers That We Help Solve

Operational Inefficiencies

Manual processes, disconnected workflows, and outdated technologies make it difficult to optimize operations, improve productivity, and respond quickly to changing business demands.

Manual Business Processes

Repetitive administrative tasks and manual workflows slow operations, increase the risk of errors, and prevent employees from focusing on higher-value work.

Compliance Complexity

Manufacturers must maintain accurate documentation, standardized processes, and regulatory compliance while keeping information accessible and up to date across the organization.

AI Readiness

Many manufacturers are exploring AI but lack the connected data, governance, and business processes needed to successfully adopt and scale AI solutions.

Disconnected Systems

Production, sales, finance, customer service, and operations often rely on different systems, limiting visibility and making it difficult to share information, collaborate effectively, and make informed decisions.

How We Partner with Manufacturers

From the factory floor to the front office, successful manufacturers depend on connected systems, efficient processes, and actionable data. We help organizations build a modern digital foundation that supports productivity, innovation, and long-term growth.

Digital Strategy & Roadmaps

Customer Engagement (CRM)

Digital Workplace

Copilot & AI Agents

Business Process Automation

Data & Analytics

Change Management

Digital Transformation Roadmap for Manufacturing

Manufacturers need technology investments that support both today’s operations and tomorrow’s growth. We help manufacturers assess current processes, systems, and business priorities to develop digital transformation roadmaps that align technology investments with operational goals, business strategy, and long-term growth.

  • CRM Strategy & Assessment
  • AI Readiness Assessments
  • AI Roadmap
  • Microsoft Technology Roadmap for Manufacturers:
    • Dynamics 365 Roadmap
    • Microsoft 365 Roadmap
    • Power Platform Roadmap
  • Technology Selection & Planning
  • Data Strategy & Governance

 

CRM for Manufacturing

Manufacturers depend on strong relationships across customers, distributors, dealers, and service teams. We help organizations connect sales, customer service, and operational data to improve collaboration, increase visibility, and strengthen customer engagement across the entire customer lifecycle.

 

 

Digital Workplace for Manufacturing

Manufacturers rely on accurate information and effective collaboration across operations, engineering, quality, and business teams. We help organizations build a connected Microsoft modern workplace that improves communication, strengthens document management, and makes critical business knowledge easier to find and share.

 

Manufacturing AI Agents & Copilot

AI delivers the greatest value when it’s built on connected business data and integrated into everyday work. We help manufacturers leverage Microsoft Copilot and AI agents to streamline operations, support workers, and accelerate innovation.

 

Business Process Automation for Manufacturing

From approvals and onboarding to operational workflows, manual processes can slow business operations and increase administrative effort. Our business process automation services help manufacturers automate routine tasks and create connected workflows that improve efficiency, consistency, and productivity.

  • Power Automate Solutions
  • Workflow Automation
  • Process Optimization & Redesign
  • Document & Approval Automation
  • System Integration Solutions
  • Custom Development

 

 

Data & Analytics for Manufacturing

Manufacturers need timely, accurate insights to optimize operations and respond quickly to changing business conditions.​ Our data and analytics solutions help organizations consolidate information, monitor performance, and make confident, data-driven decisions.

  • Power BI Dashboards & Reporting
  • Executive Reporting & KPIs
  • Operational Performance Dashboards
  • Manufacturing & Operations Reporting
  • Data Integration & Consolidation
  • Analytics Strategy
  • Data Governance

 

 

Adoption & Change Management for Manufacturing

Modern manufacturing depends on employees who are confident using new technologies and business processes.​ Our technology change management expertise helps manufacturers prepare employees across the organization to adopt new tools and ways of working with confidence.

  • Organizational Change Management
  • Stakeholder Engagement
  • User Adoption Planning
  • Training Strategy & Development
  • Internal Communications Planning

 

 

 

"It is only through C5's deep experience and knowledge that we were able to exceed the lofty expectations for our Dynamics 365 CRM upgrade."

CRM Director | 2,000 Employee Accounting Firm

"Your SharePoint training was excellent and helped me to understand the massive potential."

Chief Financial Officer | Management Consulting Firm

"Kudos to you and your team of architects and advisors. They worked tirelessly to help us deliver; always with a great attitude and a true consulting spirit. We look forward to partnering with you on future projects."

Chief Information Officer | 46,000 Employee International Facilities Management Company

"C5 Insight was a great partner for our complicated project that included development work in SharePoint and Dynamics 365 done by a previous vendor. Even with a 6 hour time zone difference, the C5 team were thoughtful, hardworking and honest."

Chief Information Officer | EU-Based Higher Education Institute

"C5 Insight tailored the methods used to gain knowledge of our company’s infrastructure and business use of SharePoint with their unique LUCKstorming process. They delivered a comprehensive strategic quickly and cost effectively."

IT Director | 6,400 Employee Paper and Packaging Manufacturer

"I was jokingly telling our folks that I felt as if I had been through an interrogation session, but please take that as a compliment! It speaks highly of a core competency your team possesses. Thoroughness, efficiency and honesty are extremely valuable to us."

Chief Information Officer | 7,200 Employee City Government

"C5 Insight understands business – not just technology – and knows how to work with leaders and users to deliver lasting change."

Chief Executive Officer | 14,000 Employee International Agricultural Products Manufacturer

"When we launched our CRM project, we were well aware of the high failure rates experienced on these kinds of initiatives. C5 Insight’s team came alongside of Nomacorc to deliver a long-term roadmap, technical project implementation, and aided our leadership team in identifying and overcoming obstacles."

Vice President, Global Sales | $130 million Industrial Manufacturing Company

"We've worked with 3 customer relationship management vendors. C5 Insight is the first one who has taken the time to listen to us and understand our business - and the first I would call a partner and not just a vendor."

Chief Financial Officer | $125 million Waste, Environment and Energy Management Organization

Case Studies: Manufacturing

Manufacturer Operationalizes AI Agents After Copilot Studio Maker Training

Janus International partnered with C5 Insight on a focused Copilot Studio Maker Fast Track to move quickly from AI enablement to execution.

Manufacturer Reduces TDS Processing Time by 90% with a Custom AI Agent

Learn how CRC Industries reduced manual TDS processing time by 90% and cut costs by 89% with a custom AI agent built by C5 Insight.

medical professional holding oliver healthcare packaging bag with logo

94% of Users Become Copilot Champions After AI Pilot for Manufacturer

Oliver Healthcare Packaging partnered with C5 Insight to measure the ROI of Microsoft Copilot, proving its value in 6 weeks.

Let's Talk About Your Manufacturing Technology Strategy

Whether you’re modernizing operations, improving business visibility, automating processes, or adopting AI, C5 Insight can help.

Contact our team to discuss your goals and discover how Microsoft technologies can help your organization improve productivity, strengthen collaboration, and drive long-term business growth.

Digital Transformation Powered by LUCK™

LUCK is more than a clever acronym; it's C5 Insight’s proven methodology for aligning your people, processes, and platforms to drive measurable progress.

Powered by LUCK™ is how we do what we do at C5 Insight: accelerating business results through people-centric, AI-powered digital transformation.

Listen

Capture feedback from employees and leadership through structured interviews, surveys, workshops, and ride-alongs.

Understand

Analyze what's heard to identify gaps, address pain points, and suggest solutions that align technology with business goals. 

Connect

Connect people with platforms and processes that build user buy-in to ensure meaningful engagement and drive adoption.

Know

Put knowledge into action, sharing the results and giving your people a voice to continuously improve the score together.

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