Digital transformation isn’t just about deploying the latest business technology—it’s about ensuring people use these tools effectively and consistently.
In this post, we explore two powerful tools that can help support your adoption strategy:
- The Copilot Dashboard in Viva Insights
- The Copilot Adoption Community in Viva Engage
But first…a brief reminder.
Copilot’s Success Depends on Your People
Prioritize People-Centric Copilot Adoption
Even the most advanced technology can fall short of delivering meaningful results without an intentional adoption plan in place. At C5 Insight, we believe that successful digital transformation Powered by LUCK™.
LUCK is an acronym for:
- Listen: Listen to people and remember what they say.
- Understand: Access information to make better decisions.
- Connect: Connect processes and experiences with people’s needs.
- Know: Measure outcomes and continuously improve results together.
Whether we’re collaborating with AI Agents or our Human coworkers, we take a people-centric approach to work.
Microsoft 365 Copilot has the potential to redefine how work gets done in your organization. However, Copilot only delivers results if your people use it, so they’re a key ingredient to achieving ROI.
Unlocking Copilot’s potential requires preparing for AI and guiding adoption—starting with the tools already built for it.
2 Microsoft Viva Tools that Power Copilot Adoption
Enter: Microsoft Viva.
By combining Copilot’s capabilities with Viva’s insights and engagement tools, organizations can drive meaningful change, boost productivity, and foster a culture of innovation.
1. Microsoft Copilot Dashboard in Viva Insights
Analyze Copilot Usage Across Your Organization
The Microsoft Copilot Dashboard in Viva Insights offers leaders a clear, data-driven view of how Copilot is being utilized across their organization. It surfaces key metrics like:
- Usage Trends
- Adoption Rates
- Productivity Impact
- User Sentiment
As a leader, you have the ability to see which Copilot features your team gravitates towards the most, which applications they use for their work, and how they feel about AI overall, with user feedback and survey capabilities.
Managers can use the dashboard to monitor adoption progress, identify teams that may require additional support, and track the business impact associated with Copilot usage.
It’s not just about seeing who’s using Copilot—it’s about understanding how it’s transforming work and where that work is getting done.
Why It Matters
With real-time insights, leaders can make informed decisions, adjust enablement strategies, and prove the ROI of Copilot. This turns adoption into a guided, strategic initiative, rather than a guessing game.
2. Copilot Adoption Community in Viva Engage
Enable Peer-Led Copilot Adoption
The Copilot Adoption Community in Viva Engage is a dedicated space where employees can share experiences, ask questions, and learn from one another. It’s a social hub designed to foster peer-to-peer learning and build momentum around Copilot.
Viva Engage is purposefully designed to improve employee engagement through meaningful connections, shared interests, and open conversations. With a pre-configured community specifically geared towards Copilot, you can easily foster a culture of innovation while Copilot Champs help drive the conversation.
- Champions and early adopters can post tips, success stories, and Copilot use cases.
- New users can ask questions, get support, and learn from built-in Copilot learning materials.
- Leaders can spotlight wins and recognize contributors.
Why It Matters
Adoption thrives when people feel supported, inspired, and considered. This Viva Engage community fosters excitement, encourages exploration, and keeps leaders aligned with employee sentiment, enabling a more empathetic and agile approach to change.
Champion a People-Centric Approach to AI & Copilot Adoption
Driving adoption isn’t just about implementing a tool—it’s about activating your people.
When you utilize the Copilot Dashboard to inform decisions and the Viva Engage community to energize your workforce, you create the momentum necessary for sustainable digital transformation. Start empowering your people to work smarter, faster, and more creatively than ever before.
Connect with C5 Insight to learn more about how we use our Powered by LUCK™ methodology to help organizations like yours get AI ready, prepare their teams, and drive business results with Microsoft Copilot.
Visit C5 Insight’s YouTube channel for more insights on Microsoft Copilot, AI readiness, digital transformation, and more: Browse our Copilot/AI Playlist.