The Insights
Subscribe to receive our latest insights sent right to your inbox.
Subscribe to The Insights Newsletter
Stay ahead without the hype. You can expect expert insights on AI in business, Microsoft technology (e.g., Copilot, Dynamics 365 CRM, Microsoft 365), business strategy, employee and customer engagement, upcoming events, and more.
Why do companies struggle to get value from CRM software? Learn where CRM ROI breaks down and what organizations can do to improve results.
Learn what AI agent skills are, how they work, and how to create, upload, and share custom skills in Microsoft Copilot Cowork.
Learn how to manage consent in Customer Insights – Journeys using compliance profiles, purposes, topics, preference centers, and related controls.
Microsoft has reintroduced Domain Exclusion for Microsoft 365 Copilot, giving organizations greater control over web-grounded responses.
Stay current on Microsoft 365 Copilot in this quarterly briefing covering the latest features, roadmap updates, previews, and next steps.
C5 Insight is speaking at Community Summit NA 2026. Join us at the largest independent Microsoft AI & Business Applications user conference.
This webinar shares a real-world journey of deploying voice agents at enterprise scale for field sales teams within a mobile Power App.
Learn how to build a knowledge management strategy using SharePoint, Teams, OneDrive, and Microsoft 365 Copilot.
Compare Copilot Chat and Copilot Cowork to understand how they differ, where each fits, and when to use each for your work.
Learn how SharePoint, Microsoft Teams, and Viva Connections work together to create a connected Microsoft intranet that employees actually use.
Explore the role of a modern PMO and how it helps organizations improve visibility, strengthen governance, and standardize project delivery.
Explore Microsoft Copilot ROI research, benchmarks, and practical strategies for turning AI adoption into measurable business outcomes.
Move from disconnected AI experiments to a coordinated strategic plan with this practical guide to AI transformation roadmaps.
Learn how an AEC document management system helps architecture, engineering, and construction firms better organize project information.
From a business transformation perspective, your Microsoft Copilot adoption journey can be organized into four practical phases.
Learn why leaders must adapt before change forces them to and how AI creates new opportunities to rethink work, value, and the future.