Microsoft Dynamics CRM is more than a solution package for customer relationship management. It combines a feature-rich CRM software package, with easy to use tools for user configuration and customization, and a state-of-the-art development platform for your own bolt-on functionality. The latter aspect is known in the trade as xRM, or Extended CRM. Microsoft Dynamics CRM provides robust capabilities in the areas of Sales Force Automation (SFA), Call Center/Customer Service, and Marketing.
Dynamics CRM has a highly intuitive user interface that integrates directly with Microsoft Outlook – delivering a familiar user experience and a rapid learning curve. Dashboard functionality enables users to manage their day from a single screen, and enables managers to set and monitor goals in real time. Integration with Microsoft SharePoint means that users can leverage rich document management and web portal functionality without leaving their CRM application. Multiple mobility options means that your team can access customer information wherever, and whenever, they need to. Dynamics CRM can be hosted in the manner that works best for your business (Microsoft hosted, partner hosted, or hosted in your own data center).
Using an earlier version of Dynamics CRM, or a different customer relationship product? Then you’re missing an opportunity to accelerate your sales pipeline, prevent lost opportunities, and enhance customer service. Contact C5 Insight today for a customized demo.
C5 insight has an unparalleled level of experience with Microsoft CRM. In fact, our team literally wrote the CRM 2011 Bible. If you’re looking for a world class team to ensure the success of your CRM project, contact C5 Insight today.
For more information about our CRM consulting services for Dynamics CRM, please click here.
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