Revolutionize Business Processes: 7 Reasons to Plan ERP and CRM in Parallel

Learn why planning ERP and CRM projects in parallel is critical to your business and cost-effective. Parallel planning improves data integration, aligns business processes, increases flexibility, and reduces implementation time and costs, resulting in better user adoption.

The Future of Business Process Tools with SharePoint

You've been there, we all have. At one point or another, we loved InfoPath and were disappointed at the news it would be discontinued. We waited with anticipation to see what was going to replace it. It's been quite the gray unknown for a long time, and in part the Ignite conference this year didn't make any overwhelm anyone with any big announcements in this regard. But that doesn’t mean there wasn't one.

Keep reading to get my thoughts and what was announced and where the planned future of InfoPath is going.

The Components of a Successful Roadmap Engagement – Part Two

In part two of this successful roadmap engagement series, we'll look at Risk and Obstacle Evaluation, Business Case and ROI, Culture Change, Training, Adoption, and Future Planning.

The Components of a Successful Roadmap Engagement – Part One

The idea of engaging in a road mapping exercise has gained in popularity in recent years due to the ever changing technology landscape and the pace at which new business process evolves. Contrary to popular belief, a roadmap is not just a pretty Visio! It is not one size fits all, so don’t let the expectations or results of others dictate the expectations for your engagement. This blog series will explore some of the most critical aspects of a road mapping project.t.

Thinking About Launching a Loyalty Program? Consider These Five Components Before Making a Decision! Part Two

A successful loyalty program not only allows companies to reward their customers but also enriches the business with valuable customer data and feedback. In this entry, we will review the three important program components: operations, platform selection, and vendor selection. 

Thinking About Launching a Loyalty Program? Consider These Five Components Before Making a Decision! Part Two

A successful loyalty program not only allows companies to reward their customers but also enriches the business with valuable customer data and feedback. In this entry, we will review the three important program components: operations, platform selection, and vendor selection. 

Thinking About Launching a Loyalty Program? Consider These Five Components Before Making a Decision! Part One

 
Finding the right mix of requirements for a customer to participate in a loyalty program versus the reward payout to help grow that existing customer base and bring on new customers is the “secret sauce” of loyalty. In a pair of blogs, we will discuss some of the benefits of a loyalty program, and five important areas of consideration when planning a launch - program structure, operations, platform selection, and vendor selection. In part one of two we will look at benefits and program structure.

Thinking About Launching a Loyalty Program? Consider These Five Components Before Making a Decision! Part One

 
Finding the right mix of requirements for a customer to participate in a loyalty program versus the reward payout to help grow that existing customer base and bring on new customers is the “secret sauce” of loyalty. In a pair of blogs, we will discuss some of the benefits of a loyalty program, and five important areas of consideration when planning a launch - program structure, operations, platform selection, and vendor selection. In part one of two we will look at benefits and program structure.

The 7 Habits of Successful Technology Projects – Habit 2

There are many opportunities for projects to veer off of course, not due to the unexpected, but due to completely avoidable items such as forgetting the definition of success, lack of focus, an individual personality, or a new technology coming to market.  Think you’re immune and that “This will never happen to my organization!”?  Unfortunately, in our experience we’ve seen it happen to the very best organizations, which is where this habit comes into play.  No one has the intention of taking a cross-country road trip to Santa Monica, only to end-up in Fargo (no offense), or worse yet, to simply stop driving somewhere in Arkansas (again, no offense), and say, “Let’s do something else now.”  At the end of the day, technology projects are no different.  My guess is, you started the project in order to actually finish the project (and on time and under budget would great too!).

The 7 Habits of Successful Technology Projects – Habit 1

Habit 1: Chart Your Journey

Before you begin your project, define what a successful project will look like, and you have set yourself up for success from the start. 

CRM 5 Becomes “Microsoft Dynamics CRM 2011” at Worldwide Partner Conference

Microsoft is making a number of groundbreaking announcements at the Worldwide Partner Conference (WPC) this week - in particular relating to the upcoming release of Microsoft Dynamics CRM 2011.  Read the rest of the post to learn more.