We get that question a lot.
"Hey C5, it's great that we can track emails in our CRM solution with just the click of a button instead of the old copy/paste method that our legacy CRM software required. But I get a ton of email. Which emails should I track in CRM?"
It's a simple question that isn't as easy to answer as you may think. Most people think, "if in doubt ... track it."
PLEASE. DO. NOT. DO. THAT.
Read on for some simple rules and examples to help you decide which emails you should and (perhaps more importantly) should not, track.
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Instead of another blog about PowerShell, I wanted to share a quick trick with CSS. It’s quite common in a SharePoint branding design to include a breadcrumb navigation. In SharePoint 2007 there was a simple horizontal breadcrumb separated by arrows, and SharePoint 2010 incorporated a tree-style drop down breadcrumb. The site to site breadcrumbs were removed starting in SharePoint 2013.
There are many blogs on how to bring either the “up-folder” or simple horizontal breadcrumb back. But sometimes, you want to hide the root node and the separator. In today’s post I’ll show you how to do that with just CSS.
Sooner or later it would likely be nice to have some weather in SharePoint. There are many ways to do this, and the ideal solution would be something that is global above the page that detects where you are and changes the weather for you.
That’s great, but it’s custom and certainly not free. But sometimes you want something easy and free to embed something on your SharePoint page. And if you’re favorite weather app is Dark Sky, you’re in luck! I’ll show you the tiny amount of code you need. It’s not a no-code solution, but low-code.
I was working with a client recently and they use a lot of audio files, like when they record customer service calls for quality assurance. When things go great, they wanted to highlight these cases of awesome customer support in audio clips in blog posts.
They found the default SharePoint audio player less than appealing and wanted something better. In today’s post I’ll show you something maybe you didn’t know about your web browser, and how to use it to make this experience better.
On a recent client project, we’re working to implement a task-based tracking solution in SharePoint 2010. There is a parent Project, and that Project has a template set of tasks the workflow creates with due dates. Then the requirement came up where if the Project due date changed, all of the task due dates needed to be updated to. Read on to see how I show you an easy and simple no-code way using workflow to tell if a field changed.
I've been working with SharePoint for over 8 years now, and worked with a lot of different clients and types of users. I've seen that there's one area that a lot of people either struggle with, or get flat out wrong. That is what they create in SharePoint to store content.
In today's post I'm going to give four questions to answer that should help drive what kind of content needs to be created. Why is this so important? Keep reading to find out ...
Finally the low tech "alerts in the code" method was employed in an attempt to figure out where the choke point was.
I’ve been working with a client recently on a project where we are using a BDC connection. Things have been going fine when we were using the external item picker in an InfoPath form but we ran into a problem. We are using an external column in the same library. Due to issues I will explain, I need to set this external column with PowerShell.
I’ve seen a lot of online folks have trouble with this, so I thought that I would share how to properly set this column with PowerShell as there is a little trick to it.
Whether you have full-time or contractors, it’s important to ensure that developers are properly checking in their code. So how can you get a report of all of the files that are checked out in your solutions?
There are two quick and easy ways to get a report of all the files checked out from your TFS server. Now the title says TFS 2010, but this applies to newer versions as well.
In today's post featuring PowerShell, I'm going to show you how to use a script with a few functions and some handy tricks to quickly reset permissions with multiple libraries, folders and files. This can be very difficult to handle manually, especially when there are many many libraries with many folders and files with broken permissions.
This 3 minute video demo shows how customer care teams can use the power of business intelligence to constantly improve the customer experience. The demo uses Microsoft's solutions for business intelligence (Power BI) and customer relationship management (Dynamics CRM).
You've been there, we all have. At one point or another, we loved InfoPath and were disappointed at the news it would be discontinued. We waited with anticipation to see what was going to replace it. It's been quite the gray unknown for a long time, and in part the Ignite conference this year didn't make any overwhelm anyone with any big announcements in this regard. But that doesn’t mean there wasn't one.
Keep reading to get my thoughts and what was announced and where the planned future of InfoPath is going.
If you have a field service delivery team, Microsoft Dynamics CRM field service management has a lot to offer. This article and one minute video provides a rapid overview.
Thanks for staying with me as I walked you through the basics of workflow in our favorite intranet platform – Microsoft SharePoint (and I’ll see you at the Ignite Conference at the end of the month!).
To wrap up our series, I wanted to talk a little about some best practices with workflow then offer some ways that you can extend your workflows.
What would it look like to watch a sports game with no score? No one would watch! But that's exactly how most businesses are run today. This series of infographics takes a look at how the best organizations share the score with their employees in order to create the best customer experience.
In Microsoft Dynamics CRM 2016 U1, Microsoft has included an optional new area called project service automation (or PSA). This 3 minute video provides a brief high-level overview.
Is all the talk about better customer experiences and employee engagement just hype, or is there an ROI for these investments?
I trust that you’ve been following me in this 101 series on workflow, so welcome to part 3! Today we’re going to focus on getting SharePoint Designer going, reviewing the interface for workflow and creating some workflows. Get ready, this will be a long one! There’s a lot of info to get through, and I give you different steps between 2010 and 2013.
Get 10 practical tips that will help you build a rock-solid intranet. Some of these you may have heard, and some may new ideas, but all are time-tested and have been proven effective.
Welcome to part 2 of our introductory blog series on SharePoint workflows. Now we can venture deeper into the depths of your workflow adventures. We’ll cover how to use the default workflows, more details on workflow structure and we’ll wrap up with working with workflows. In the next post, we’ll crack open Designer to see how we can create some workflow.
Follow these 3 steps to create your first sales process - or to simplify an over-engineered sales process.
I'm always surprised at how few sales teams have adopted a sales process yet; and I'm even more surprised at the number of myths that still exist about sales processes. So, in the interest of helping everyone to take a few steps forward with their sales process, let's dispel a few of the more common myths now.
In this post, which is part of a new Building a Better Intranet series that I’m writing, I want to share 4 strategies with you. Four overarching themes, that you can and should be using, whether you’re designing and building a new intranet, or trying to breathe new life into a struggling one. Don’t worry, I promise to show you what luck has to do with it, so just stay with me.
Many organizations have not yet upgraded to Microsoft Dynamics CRM 2016 U1. Or those who have may not be fully using it. That's too bad, because there are hundreds of new features. This 4 minute video provides an overview.
Data – and the ability to capture it, analyze it, and take action based on it – may be the single biggest differentiator between the highest performing companies and everyone else. In this article we take a look at how the leaders are succeeding at creating action from data.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.