Microsoft Dynamics CRM 4.0 has built-in duplicate detection which is great, but in 3.0, which many businesses are still using, the only options for duplicate detection were some third-party applications or a a custom-developed one like the minimally functional example in the 3.0 SDK.
BEST PRACTICES NOTE: Duplicate detection should be only one of the tools in you data quality arsenal. The best approach is to have some solid practices that govern data entry, ...
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Traditional CRM needs to evolve to keep pace with customers who are accustomed to two-sided relationships, a la Web 2.0 social media/communities.
Thanks to gokubi (a really great blog that I read often - it's written by a CRM consultant for non-profits, but has tons of good info for any Salesforce.com user), I just found out that the Summer '08 landing page and release notes are live! Multiday calendar events, inline editing on list views, filtered lookups, and lead conversion improvements are just a few of the many highlights. More info to come ...
I posted previously about my experiences upgrading CRM 3.0 SBE (the Small Business Server edition) to CRM 4.0 Professional. One major area I wanted to address also was the upgrade of the Outlook client. We've dealt with a lot of upgrades of the laptop, or offline, client, and run into some issues.
Basically, you want to uninstall the 3.0 client and then do a clean install of the 4.0 client. Of course, you need to be logged in as the user who will be using Outlook/CRM, and have local admin right ...
I recently performed my first upgrade of CRM 3.0 SBE (on Small Business Server 2003 R2) to CRM 4.0 Professional. Here are some important considerations if you are planning for your own upgrade
The last two Salesforce releases - Winter '08 and Spring '08 - were rolled out in rapid-fire last November and February, respectively. Maybe because of the large number of new features in each release, or maybe because of the holidays in between, I've just realized during conversations with a couple of different clients that many folks aren't aware of some of the great new functionality. With the Summer '08 release right around the corner, I wanted to provide a couple of quick refresher cou ...
Web to lead: Creating a new lead record based on a web form automatically in Microsoft Dynamics CRM On Premise. Complete code for web2lead is included in this entry.
CRM 4.0 now offers the ability to turn off the tracking token and still track most email messages.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.