We use queues in Microsoft CRM 4.0 to receive email for various sales and customer service functions. I recently set up a new queue and, when I tested it, I found that it was not receiving email at all. This led me to test our other queues, and, much to my chagrin, I realized they were not receiving email either!
As it turns out, there were two things that threw a wrench in our queues. Each of them alone would have caused the queues to break.
1) We recently set up a new SSL certificate f ...
Read the rest of entry »
Users of CRM tools are consistently asking for the same thing: “Make me more efficient in managing my sales, marketing or customer service responsibilities.” Tools like card scanners, than can quickly scan a business card into CRM, or “parsers” that can grab a name and address from an email or website and instantly transfer it into CRM are great examples of efficiency boosting applications.
But do they live up to their promise?
I recently purchased two tools to take care of these tasks. Let’s walk through each of them in turn.
Outbound Messaging in Salesforce.com is an incredibly powerful feature for doing integration, but it does have a few drawbacks. Before I get into the negative points, I want to point out some of the good.
The outbout messaging feature has two capabilities which are extremely important for integrating Salesforce.com with other systems. First, it insure messages get sent immediately after the workflow fires, and second, it insures delivery of your message.
However, during ...
In MS CRM 4.0 have you ever wanted to rename or remove Left Nav links on an entity only to find the OnLoad script fails when trying to use the preview function on the form designer?
In many CRM installs companies prefer to not use the Microsoft CRM product catalog so that Write-In Products is really the list of products (on a Quote for example) and Existing Products never has anything listed under it. Thus they would prefer to eliminate the Existing Products link ...
Simon Hutson has a great blog post where he's compiled a lot of the publicly available information about what Microsoft is cooking up for the next version of CRM, creatively code-named "CRM 5." Lots of exciting stuff for us CRM geeks!
In MSCRM 3.0 to hide system view just took a simple trick to the system. In MSCRM 4.0 Microsoft removed the work around now not letting you get rid of unused or unwanted system views. Doing some searches I found 2 different System View Hiding Plugins but I did not Like having to recompile or edit XML outside of CRM to get rid of the View.
You might come across some emails in Outlook that are being tracked, but you never tracked them going out, and they don’t have a tracking token (if your CRM instance is set up to use a tracking token).
Is CRM randomly tracking emails it thinks are important? Of course not, CRM is actually behaving, as you, or someone else, has told it to behave.
I emphasize “someone else”, as most likely you copied your outbound email to another CRM user in your company that has their Email settings set to Track ...
I recently did an informal poll of a handful of Salesforce.com users and realized that NONE of them were even aware of Email to Salesforce. Trust me ... it's something worth knowing about and, most likely, something you'll want to think about implementing in your organization.
After enabling Email to Salesforce, you can add a Salesforce-provided email address to the bcc line of any email you send and the email will appear in the activity history related list of the correct lead or contact in Sal ...
It is true, a completed task cannot be modified with workflow. For some custom billing functionality, we needed to modify an attribute on a task, after it had been completed. Although I knew workflow could not modify it, I thought I had read where a plug in can handle this with no problem. Well, no, a plug in cannot modify a completed task either. What were we to do?
A coworker, who can’t stand to be told “it cannot be done”, found a solution for us… usin ...
We've had to do research into quoting tools for a number of clients and prospects recently. Unfortunately, there doesn't seem to be a single site that has done a good job of listing out the options for Microsoft Dynamics CRM 4.0 when it comes to tools that assist with quoting, bundling, kitting and/or configurating. Here are some quick results from our research that I hope you will find helpful.
At times it is helpful to change the document title of a form. In case you aren't familiar with the term, the document title refers to the text that appears at the top of the tab or window (depending on your Internet Explorer preferences) of a form in MS CRM.
At the Worldwide Partner Conference (WWPC) in Houston last week, Microsoft announced the rollout of a bunch of Solution Accelerators for Microsoft Dynamics CRM 4.0. These will be great tools to significantly improve CRM functionality. Best of all, the accelerators are "free" (see caveaut below).
(read the entire posting for more information)
There are times where it is helpful to test your CRM changes logged in as a different user. This will allow you to see everything that this user would experience.
Of course you can physically log on to the users machine, but a better way is to run a simple batch script that will start the CRM web client and prompt you for the users password.
The contents of the .bat script would look like:
runas /user:LITWAREINC\PaulW "C:\Program Files\Internet Explorer\iexplore
Check out your new orange creamsicle logo in Salesforce! I'll highlight some of the updates in the Summer '08 release in the next few blog entries.
One of the highest impact features is the ability to create Cross-Object Formulas - meaning you can use parent record fields on a child record. FINALLY! Prior to this release, various workarounds had to be used ... such as creating workflow to copy a value over, embedding an s-control, etc. Now cross-object formulas will solve the prob ...
When working with Contact records in Microsoft Dynamics CRM, you might find it frustrating if someone asks you to send them the address of a particular contact. You either have to re-type it or copy it line by line. To save yourself the headache, use the ISVConfig customizations in CRM 3.0 or CRM 4.0 to add a button to the Contact form that lets you copy the address to the clipboard. The example in this entry illustrates how to do this for the Contact.
Microsoft Dynamics CRM 4.0 has built-in duplicate detection which is great, but in 3.0, which many businesses are still using, the only options for duplicate detection were some third-party applications or a a custom-developed one like the minimally functional example in the 3.0 SDK.
BEST PRACTICES NOTE: Duplicate detection should be only one of the tools in you data quality arsenal. The best approach is to have some solid practices that govern data entry, ...
Traditional CRM needs to evolve to keep pace with customers who are accustomed to two-sided relationships, a la Web 2.0 social media/communities.
Thanks to gokubi (a really great blog that I read often - it's written by a CRM consultant for non-profits, but has tons of good info for any Salesforce.com user), I just found out that the Summer '08 landing page and release notes are live! Multiday calendar events, inline editing on list views, filtered lookups, and lead conversion improvements are just a few of the many highlights. More info to come ...
I posted previously about my experiences upgrading CRM 3.0 SBE (the Small Business Server edition) to CRM 4.0 Professional. One major area I wanted to address also was the upgrade of the Outlook client. We've dealt with a lot of upgrades of the laptop, or offline, client, and run into some issues.
Basically, you want to uninstall the 3.0 client and then do a clean install of the 4.0 client. Of course, you need to be logged in as the user who will be using Outlook/CRM, and have local admin right ...
I recently performed my first upgrade of CRM 3.0 SBE (on Small Business Server 2003 R2) to CRM 4.0 Professional. Here are some important considerations if you are planning for your own upgrade
The last two Salesforce releases - Winter '08 and Spring '08 - were rolled out in rapid-fire last November and February, respectively. Maybe because of the large number of new features in each release, or maybe because of the holidays in between, I've just realized during conversations with a couple of different clients that many folks aren't aware of some of the great new functionality. With the Summer '08 release right around the corner, I wanted to provide a couple of quick refresher cou ...
Web to lead: Creating a new lead record based on a web form automatically in Microsoft Dynamics CRM On Premise. Complete code for web2lead is included in this entry.
CRM 4.0 now offers the ability to turn off the tracking token and still track most email messages.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
This 60-second assessment is designed to evaluate your organization's collaboration readiness.
Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.
This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.
Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.