Getting the customer experience right can be a challenge. In fact, between 60%-80% of customer relationship management (CRM) and customer engagement projects struggle to gain adoption or generate an ROI.

4 CRM Leadership Workshops in 2 Days

C5 Insight, through our relationship with the Microsoft Dynamics 365 Summit, is offering 2 days of deep-dive workshops to help you go from struggle to success. Sessions offered include (click the titles for full descriptions):

• Creating Personas and Journey Maps 
• Sales Process Design and Activity Management
• CRM Vision and Annual Planning – Creating a CRM Roadmap
• CRM Adoption Strategies

CRM Workshop – When and Where

These sessions will be delivered as a part of the Microsoft Dynamics 365 User Group Summit’s Pre-Conference Academy.

Dates: Monday, Oct 14, 2019 – Tuesday, Oct 15, 2019

Location: Gaylord Palms Resort, Kissimmee, FL

(Note: the User Group Summit follows the Pre-Conference Academy from Oct. 15 – Oct. 18, 2019)

Sign Up and Get a Discount

To sign-up and join C5 Insight for one or more of these sessions, visit the User Group Summit website. During the registration process, be sure to sign up for each of the four, optional Pre-Conference Academy sessions above (each are tagged with “User Adoption” to make them easy to find).

Use C5 Insight’s discount code to save 10% off the cost of admission to User Group Summit: PRPC5

Help for CRM Struggles

The workshop is a great way to begin to get a struggling CRM project back on track. Here are some more resources:

• Download the CPR for CRM Study: it’s chock-full of information on why CRM projects fail, and what you can do about it.
• Contact C5 Insight: Ready to talk to someone about your CRM challenges today? Solving digital workplace problems is what we do all day, every day.