Customer care teams are at the forefront of delivering a great customer experience.  But many of them are flying blind – they don’t have the information they need to evaluate and constantly improve how they’re delivering service to their customers.

Screenshot and Video of a Power BI Dashboard from Microsoft Dynamics CRM Customer Care

Big data reporting tools, such as business intelligence, are an important way to pull information from multiple sources, and put it into the hands of everyone who needs it – from leaders to managers to front-line reps.

Below is a 3 minute demo of how Microsoft’s business intelligence offering (Power BI) can be easily integrated with Microsoft’s CRM offering (Microsoft Dynamics CRM) to quickly create useful dashboards.

That only scratches the surface of what is possible.  How is your customer care team getting the intelligence that they need to continually improve the customer experience?