The interactive service hub brings productivity-enhancing features to the Customer Care department.  This 90 second video provides a brief overview of the new features.

Dashboards, views, forms and the knowledge base have all received significant upgrades in the CRM 2016 Interactive Service Hub.

These upgrades in the customer service experience are likely to begin appearing in the sales and marketing areas of Microsoft Dynamics CRM in 2017.

What do you think of the interactive service hub? Is your team using it yet?