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From the category archives: Customer and Employee Engagement Blog

Dynamics CRM

The End of Dynamics 365 CRM Workflows (And What To Do About It)

Do you know if your Dynamics 365 CRM workflows stop working soon? Microsoft made a recent announcement that will impact many Dynamics 365 customers. Learn how C5 Insight can help you prepare.

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The Complete Guide to Sales Meetings Using CRM and LUCK

Are you a sales manager looking for a step-by-step sales meeting agenda? Learn how to efficiently plan annual, quarterly, weekly, and monthly 1:1 meetings with your sales team.

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4 Reasons Why Using CRM Helps You Manage Better Sales Meetings

In this blog, we'll explore why and how sales managers can use CRM to both run and inform sales meetings and present a plan you can follow for more efficient meetings.



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The Engaged Digital Leader: 5 Ways Executives and Managers Can Improve Digital Engagement

What is the role of executives and managers when it comes to adopting digital engagement practices? Watch the free workshop on The Engaged Digital Leader and learn 5 practices to improve your digital leadership.


engaged digital leaders and managers 81% statistics

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How to Say "Know" to Demos for Business Solutions

Demos are helpful to make a decision on what business solution, like Microsoft Dynamics CRM, will solve your problem best. Learn a few key things you need to know before asking for your next sales demo.


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COVID-19: A New Era of Employee and Customer Engagement

For some businesses and their customers, the transition to digital is quite a hardship. Maybe even downright impossible due to the nature of the work they provide. Learn how businesses are handling the digital transition and some examples of how it could work for yours!



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21 Virtual Training Sessions for Your Digital Workplace in 2020

Join us for 21 online sessions in 2020 to learn about digital workplace communications and collaboration using Office 365, Dynamics 365, SharePoint, Microsoft Teams and more! 

c5 insight graphic 21 virtual training sessions for your digital workplace webinars

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COVID-19 Coronavirus and Your Digital Workplace

What's your business strategy for dealing with coronavirus COVID-19 and the economic impact? C5 Insight is taking steps to protect our clients and communities, and to lead the way with creating more resilient digital workplaces.

COVID-19 Digital Workplace

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How to Set Up a Test Environment for 2020 Release Wave 1 Update (8 Steps)

Before you enable the update in production, we highly recommend testing the changes first in a test environment. If you are not sure if you have a test environment, as an online customer you get one. Go to the Power Platform Admin Center, if needed, create your sandbox environment and then copy your production environment to your new sandbox environment.



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2 Days of Strategic CRM Workshops

Join us for 4 CRM Leadership, Planning and Adoption Workshops over the course of 2 days. 

Targeted to organizations struggling with customer relationship management or launching new CRM projects. Oct. 14-15, 2019 in Orlando FL. Use our discount code for 10% savings.

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Where to CRM: Dynamics 365 CRM vs Business Central or NAV

You're using Business Central or NAV, and you're aware that it has CRM capabilities. But you know that Dynamics 365/CRM may provide a stronger feature set. In this article we help you understand the differences between these options so you can make a decision.

  man looking at computer screen contemplating

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Microsoft Flow: Hungry Teams, Natural Language Chatbots, and Yelp

Microsoft Flow has an exhaustive list of available options, connections, abilities, etc. to make our work lives easier. Here, I am using Flow to make our lives fuller. By connecting Flow with Yelp, natural language chatbots, and a bit of AI, the question of "Where to eat?" is now answered by this multifunctional technology.



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Beginner's Guide to Microsoft Flow, API's and Custom Connectors

Microsoft Flow is like an open source toolbox. If you know what tools to use, Flow has countless connectors and custom use-cases to equip you with new solutions for your next project. With minimal coding, learn how to extract Yelp data as prospective customers and feed that information into the Leads area of Dynamics 365.

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7 Steps to Enable the April 2019 Update for Dynamics 365

Along with the rest of you, we have been waiting (im)patiently for the go ahead to test out the April 2019 update. Information has been slow to unfold, but a post on CRMUG prompted me to do a little digging. Here is a quick walk through of how to update Microsoft Dynamics 365 Customer Engagement using a test environment in 7 steps.

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Understanding Dynamics 365 CRM Playbooks

Microsoft recently released Playbooks for Dynamics 365 for Sales. But the functionality isn't likely to live up to user or administrator expectations. In this article we take a look at this functionality, how it works, and the shortcomings you need to know about.

Dynamics 365 Playbook Dashboard

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What You Need to Know About the New Microsoft Dynamics Upgrade Cycle

If your organization is using Dynamics 365 Online or is considering moving to online, there are a few things you need to know and consider about the upgrade cycle. This blog pertains to Sales, Marketing, Customer Service, Field Service, and Project Service Automation.

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My Apps and Processes Disappeared From the Sitemap

Lately I have had several occasions where deleting or importing a managed solution has removed groups and their subareas from the Microsoft Dynamics 365 Customer Experience (from here on out known as CRM) sitemap. The sitemap is the area at the top of CRM used for navigation. The two groups that seem to be affected are under Settings. The Process Center group, which contains the subarea Processes where workflows, business process flows, dialogs, task flows and actions live. The other group getting the smack down is Applications where the subarea My Apps typically hang out.

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Accessing the D365 Legacy Web Client for Configuring v 9.1

Finding the legacy administration and settings area in Dynamics 365 for Sale (or one of the other CRM versions of CRM) is not intuitive in version 9.1. Here are super-quick instructions for finding it.

Dynamics 365 Legacy Web Interface - Unified Interface

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CRM Sales User Persona: Skilled Carpenters, or All Thumbs?

Home improvement work in my house means dial 1-800-ask-Dad.  I'm all thumbs, but my Dad is a skilled professional.  Watching Dad do his thing a few weekends ago got me thinking about how this relates to our CRM Sales Reps.  Are they all thumbs like me, or skilled professionals like my Dad - and how do we help them improve?

Sales Rep CRM Persona

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CRM Failure: The Tortoise and the Hare

The struggle is real: Over 60% of CRM projects encounter challenges to adoption or even outright failure.  Apply this simple lesson when you (re)start a CRM project to ensure success.

CRM Failure - Project Plan

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Failure to Adopt CRM: 7 Myths and 10 Realities

The struggle is real: over 60% of CRM projects fail to gain user adoption. There are plenty of blogs out there on how to get users to adopt.  Today, let's look at the reasons why users don't adopt, and understand the myths and realities beyond these reasons.

Infographic - Statistics on CRM Failure

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CRM Accountability: Did someone say fitness challenge?

Just like getting fit takes more than buying a fitbit and some exercise equipment, adopting CRM takes more than good technology and training.  It takes teams, commitments, accountability, setting goals, and celebrations. Walk with me through a CRM burpee challenge to improve your adoption...


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12 Reasons Why: CRM Activity Management Adoption

Why Use CRM to Track Activities?

Why track my activities in CRM? And why have goals around activity tracking? They're fair questions. Let's take a look at 12 reasons why activity planning and tracking in CRM can be critical for you and your company.

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OneNote for Sales Rep Note Taking: An Interview

This week I got to witness first hand how a successful Sales Rep is using OneNote and Dynamics 365 to effectively capture notes during the sales process.  Below are the insights that came from a follow-up interview with the Rep.

Sales Rep Note Taking

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We’re Sorry, Something Went Wrong When Adding Dynamics 365 App for Outlook

When installing the Outlook App for Dynamics 365, you can sometimes get an error, "We’re sorry - Sorry something went wrong. Please try again or restart the application. Error code: Error_Message_0x80070000".  In this article we will look at how to install the Outlook App for Dynamics 365 and get around this error.

Dynamics365AppforOutlookWeresorry

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Blog Topics

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CPR for CRM Study

The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.

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SharePoint Readiness Assessment

This 60-second assessment is designed to evaluate your organization's collaboration readiness.

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CRM Self Assessment

Learn how you rank compared to organizations typically in years 1 to 5 of implementation - and which areas to focus on to improve.

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SharePoint Feedback Solution

This is a sandbox solution which can be activated per site collection to allow you to easily collect feedback from users into a custom Feedback list.

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SharePoint Upgrade Checklist

Whether you are upgrading to SharePoint Online, 2010, 2013 or the latest 2016, this checklist contains everything you need to know for a successful transition.