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Geoff Ables's Articles

Fixing Duplicate Detection Pop Ups

Duplicate Detected Pop Up in Dynamics CRM 4 Duplicate Detection is a great feature in Microsoft Dynamics CRM 4.0. But it can also be a pain. Do your users complain that whenever they convert a lead, they get a duplicate record alert when trying to save the contact - and the alert continues to pop up on all future saves? Good news - there is a pretty simple fix for this problem.

Read on for more information on this issue and how to fix it.

Demo Dynamics CRM, SharePoint and Salesforce.com

Looking for a fast way to get a demonstration of Dynamics CRM, Microsoft SharePoint or Salesforce.com?  A new site: demos.c5insight.com has been setup for just this purpose.  You'll find a variety of demos on the site for different types of users including:

AllThingsCRM.com

There's a great online resource out there for those who are interested in getting more out of Salesforce.com (and out of CRM in general).  What I like about it is that it focuses on generalized CRM principles - not just technical "how to" articles for a specific CRM technology.  Read more for some quick recommended articles...

Microsoft CRM on Your iPhone, Blackberry or Windows Mobile

Microsoft_CRM_Mobile_Express_iphone_blackberry

Dynamics CRM 4.0 Mobile Express Review

I love the recently released Mobile Express for Microsoft Dynamics CRM 4.0.  It has been a long time in coming, but the wait has been worth it.  Read on for the best features ...

What is all the Chatter about?

In short, Chatter is a social networking application that is built into Salesforce.com.  It is structured to be an "internal social networking" application but can also be easily linked to public facing social networking sites.  Some of the highlights: It can work very similarly to Facebook.com - you can post comments to the site and others in the organization can view the comments that their friends post. Visually, it looks similar to a Facebook page. Individuals can add ...

Copying a Microsoft CRM Workflow

Oftentimes, you will want to copy an existing Microsoft CRM workflow.  You might want to create a similar workflow with a few minor changes.  Or, you might have a workflow that is "in production" and you need to make some changes to it - but you don't want the current workflow to be unavailable while you're making changes.  But CRM doesn't provide a way to copy a workflow - this entry explains a quick and simple way to copy a workflow in Microsoft Dynamics CRM 4.0.

[Read the full entry for the "how to"]

Removing a Single Picklist Item

I've seen lots of tools and BLOGs about how to manage dynamic picklists.  But after much searching, I could not find anything about removing just a single item from a picklist on a Microsoft CRM 4.0 form using JavaScript.

Read the full entry for the "how to"

Workflows Failing: "The text entered exceeds the maximum length"

We implemented a workflow that was frequently failing with a message stating "the text entered exceeds the maximum length."  Fortunately, the fix was fairly easy.

[Read the full entry for more information]

Accout to Lead

 We seem to regulary run into clients who like the idea of converting a Lead into an Account, Contact and Opportunity - but they would also like to be able to convert backwards into a Lead again. 

Why?  Well, maybe someone in the Lead Management group qualified the lead, but when they passed it along to Sales, they could not longer get in touch with the lead.  The options are: (1) make Sales work it until they can get back in touch, (2) train Lead Management to work with Accounts, Contacts and Opportunties, (3) forget about it (which most of them do), or (4) re-create the entire record as a Lead again.

Account_to_lead_Microsoft_CRM

 But now there is another alternative (read the full story for the rest)...

Review: AddressGrabber and Card Scan for Microsoft Dynamics CRM

Users of CRM tools are consistently asking for the same thing: “Make me more efficient in managing my sales, marketing or customer service responsibilities.” Tools like card scanners, than can quickly scan a business card into CRM, or “parsers” that can grab a name and address from an email or website and instantly transfer it into CRM are great examples of efficiency boosting applications.

But do they live up to their promise?

 

I recently purchased two tools to take care of these tasks. Let’s walk through each of them in turn.

Setting Read Only Colors with JavaScript

Using JavaScript/Jscript to dynamically set a field to disabled or read only can come in handy.  But when you make this change, the colors of the field don't match the standard read only field colors that CRM sets when you manually set the read only attribute.  This post describes how to set a field to read only in javascript AND make the colors consistent with other read only fields on your forms.

Quoting and CRM

We've had to do research into quoting tools for a number of clients and prospects recently.  Unfortunately, there doesn't seem to be a single site that has done a good job of listing out the options for Microsoft Dynamics CRM 4.0 when it comes to tools that assist with quoting, bundling, kitting and/or configurating.  Here are some quick results from our research that I hope you will find helpful.

CRM Solution Accelerators Coming Soon

At the Worldwide Partner Conference (WWPC) in Houston last week, Microsoft announced the rollout of a bunch of Solution Accelerators for Microsoft Dynamics CRM 4.0.  These will be great tools to significantly improve CRM functionality. Best of all, the accelerators are "free" (see caveaut below).

(read the entire posting for more information)

Web to Lead with Microsoft CRM

Web to lead: Creating a new lead record based on a web form automatically in Microsoft Dynamics CRM On Premise.  Complete code for web2lead is included in this entry.

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