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Generally the out of the box provided ID column is used as the “Issue ID” since it auto-increments by default. Invariably, users need to be notified whenever issues are created or updated, so they subscribe to alerts on the list. When they get their notification email, they notice that the Issue ID is missing, so they aren’t sure exactly which issue got updated.
We can fix this by adding the ID field to the email alert file. Let's take a look how.
The complementary paper includes over 12 years of research, recent survey results, and CRM turnaround success stories.
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